Conflict resolution skills
Providing the ability to understand conflict, manage it effectively and turn potentially negative conflict scenarios into positive development opportunities.
Conflict and disputes are a regular part of everyday life in the workplace. They can sometimes provide the positive energy that is needed to challenge the status quo.
Equally though, they can be damaging, destructive and, despite the negative effect on individuals and teams performance, they are ignored or left to forever simmer under the surface.
The programme explores the factors that influence conflict resolution and provides managers with the tools not only to resolve the conflict but turn it into a successful opportunity to learn, innovate and change.
Typical programme content
- Definitions of conflict management
- Understanding the factors that influence the resolution process
- Models and tools for conflict resolution.
- Understanding our own preferences, emotions, influences etc. in the resolution process
- Managing others behaviours and expectations
- Empathic listening and its role in breaking the cycle of destructive conflict
- Skills practice using individuals real work related examples