Facilitation Skills
Developing the facilitation skills that managers require to help groups solve problems and deliver business results through involvement and engagement.
Increasingly people expect to be involved in helping to develop the changes that are going on around them. The expectations that are thus created and the processes involved need to be carefully managed.
Developing managers and leaders who recognise the right times to use a facilitative approach and who can skilfully manage discussions that get the most out of people whilst moving towards pragmatic solutions is the core focus of this programme.
Typical programme content
- Understanding personality types, individual preferences, how to recognise them and how to use them
- Self awareness and the role of the facilitator v manager
- Diagnosing the problem, ensuring clarity of the issues
- Problem solving processes and tools
- Key Facilitation techniques
- Skills practise with live business issues