Feedback skills
This programme aims to develop your skills and confidence to recognise and enhance good performance and to tackle performance problems before they escalate.
People need feedback to learn and improve. Most managers, however, are wary of aspects of the process and avoid it. They save key points up for the annual appraisal at which point it is often too late and consequently frustrating for the employee.
Research shows that feedback is most valued and helpful when it is clear, specific, timely and when it comes from a credible source with good intentions.
Research also suggests that managers who are good at `catching people doing the right things` are also those that have most success at dealing with inappropriate behaviour.
You and your line managers can develop the skills and confidence to deliver precise and targeted feedback in a timely manner, and in the process create a supportive climate in which both managers and employees seek out and embrace feedback.
Typical Programme content:
- The benefits and case for feedback
- Barriers and concerns about feedback
- The differences between feedback, criticism, and challenging.
- Creating a supportive climate in which feedback is requested and valued
- How to give effective feedback that builds the relationship raises awareness and generates responsibility for change
- Feedback to subordinates, peers and senior managers
- Practicing and developing the skills of giving and receiving feedback using real work related examples.