Influencing skills
Developing a manager`s ability to genuinely influence individuals and groups and gain commitment to change.
Peoples expectations of leaders and managers, both in industry and society, has changed dramatically over the last few decades. The readiness of the workforce to accept and be influenced solely by the power of hierarchy has decreased.
People are increasingly receptive to influencing approaches based around interpersonal skills such as honesty, openness, showing interest and allowing involvement.
For those who are required to influence this has generated the need to be more aware of their own and others personal styles and to choose carefully when to be prescriptive and when to use a more involving approach.
Typical programme content
- Understanding individuals influencing `modes` and preferences
- Understanding the different types of influencing strategy available
- Developing the influencing strategies required for different individuals
- Using the concept of `underlying interests` to break down `positional stalemates`
- Active listening as an influencing tool
- Understanding others as a route to being understood
- Awareness of the range of `power bases` which need to be considered in an influencing scenario
- 1:1 practise of strategies and techniques